Privacy policy

Privacy Policy

 

Last updated: August 3, 2025

Fekra Company operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you, the customer, with a customized shopping experience (collectively referred to as the “Services”). Fekra is powered by WordPress, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit the website, use the Services, make a purchase or any other transaction, or communicate with us in any way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this policy and understand how your information is collected, used, and disclosed as described.

Personal Information We Collect or Process

The term “personal information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified information that cannot be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, your location, and as permitted by applicable law:

  • Contact information: such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: such as credit and debit card numbers, financial account details, transaction details, payment method, payment confirmation, and similar information.
  • Account information: such as username, password, security questions, preferences, and settings.
  • Transaction information: such as products you view, add to your cart or wishlist, purchase, return, or exchange, and your transaction history.
  • Communications with us: such as information you provide when contacting customer support.
  • Device information: including information about your device, browser, network connection, IP address, and unique identifiers.
  • Usage information: relating to your interaction with the Services, such as how and when you use the website.

Sources of Personal Information

We may collect personal information from:

  • Directly from you: when you create an account, use the Services, contact us, or provide personal information.
  • Automatically: through your use of the Services, your device, cookies, and similar technologies.
  • Service providers: who enable certain technologies or collect information on our behalf.
  • Business partners or other third parties.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing, customizing, and improving the Services: including processing orders, remembering your preferences, sending account notifications, facilitating purchases, returns and exchanges, managing your account, arranging shipping, enabling reviews, and offering personalized recommendations.
  • Marketing and advertising: including sending marketing communications via email, SMS, or mail, and displaying targeted ads based on your activity.
  • Security and fraud prevention: including verifying accounts, providing secure payment, detecting fraudulent or illegal activity, and protecting the Services and public safety.
  • Communication: including providing customer support and responding to your inquiries.
  • Legal purposes: including complying with applicable laws, responding to legal processes, participating in investigations or litigation, and enforcing our policies and Terms of Service.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, including:

  • With WordPress and other service providers who assist us in operating the Services, such as IT management, payment processing, analytics, customer support, cloud storage, and delivery services.
  • With business and marketing partners to provide marketing services and targeted advertising.
  • Based on your direction or consent, such as for shipping or using social media tools.
  • With our affiliates or group companies.
  • In connection with mergers, bankruptcy, or legal obligations.

Third-Party Websites and Links

The website may include links to third-party websites that we do not control. We recommend reviewing their privacy policies, as we are not responsible for their content or security.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the legal age. If you are a parent or guardian and believe your child has provided personal information, you may contact us to request deletion.

Security and Data Retention

No security measures are completely secure. We recommend not sending sensitive information عبر غير قنوات آمنة.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights, including:

  • Access to your personal information
  • Request deletion
  • Request correction
  • Data portability
  • Managing communication preferences

You may exercise these rights through the website or by contacting us. We will not discriminate against you for exercising your rights, and we may require identity verification.

Complaints

If you have concerns about how your information is processed, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your information may be transferred outside your country of residence, subject to appropriate safeguards and legal mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted with a revised “Last updated” date.

Contact

For any inquiries or to exercise your rights, please contact us via email
or visit our location in Al-Dajeej, Kuwait.