Refund policy

Return Policy

At Fekra, customer satisfaction is our top priority. If you are not satisfied with the product you purchased, you may return it under the following conditions:

Return period:
You may return the product within 14 days from the date of receiving your order.

Product condition:
The product must be in its original condition, unopened and unused, with all accompanying items (such as original packaging, wrapping, invoice, etc.).

Non-returnable items:
Products that have been used or show any signs of use are not eligible for return.

Shipping fees:
Original shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Return process:
If your return request is approved, the paid amount will be refunded to the original payment method after deducting shipping fees.

If you have any questions or would like to request a return, please contact us at +965 9090 6787, and we will be happy to assist you.