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Refund policy

Return & Refund Policy

Last updated: June 14, 2026

At Fekra, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a clear and straightforward return and refund process under the conditions below.

1. Return Period

You may request a return within 14 days from the date of receiving your order. Requests submitted after this period cannot be processed.

2. Product Condition Requirements

To be eligible for a return, the product must be:

  • In its original condition — unopened, unused, and undamaged.
  • Returned with all accompanying items, including original packaging, wrapping, accessories, and invoice.
  • Free from any signs of use, scratches, or alterations.

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or show signs of use.
  • Items damaged by the customer after delivery.
  • Customized or personalized items.
  • Items returned without original packaging.

4. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us within 14 days of delivery via:
    • Phone/WhatsApp: +965 9090 6787
    • Email: fekraoffic@gmail.com
  2. Provide your order number, the item(s) you wish to return, and the reason for return.
  3. Our team will review your request within 1-2 business days.
  4. Once approved, you will receive return instructions and a return authorization.
  5. Ship the item back using the provided instructions.

5. Shipping Fees

  • Original shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or our error.
  • If the product is defective or incorrectly delivered, Fekra will cover all return shipping costs.

6. Refund Processing

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund within 3-5 business days.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider.

7. Exchanges

We offer product exchanges for items of equal value within 14 days of delivery, subject to product availability. To request an exchange, follow the same process as returns and specify the replacement item.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund at no cost to you.

Contact Us

For any questions about returns or refunds, please contact us:

  • Phone: +965 9090 6787
  • Email: fekraoffic@gmail.com
  • Address: Al-Rehab Complex, Tunisia St., M Floor, Office 78A8, Hawalli, 20007, Kuwait
  • Customer Support: Available 7 days a week via WhatsApp and email