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Terms of service

Terms of Service

Last updated: June 14, 2026

Welcome to Fekra. These Terms of Service ("Terms") govern your access to and use of our website fekra-kw.com and the products and services we offer. Please read these Terms carefully before using our Services.

1. Acceptance of Terms

By accessing or using our website, placing an order, or otherwise interacting with our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old, or have parental/guardian consent.
  • Provide accurate, current, and complete information when creating an account or placing an order.
  • Have the legal capacity to enter into a binding contract.

3. Intellectual Property

All content on the website — including text, images, graphics, logos, product designs, videos, and software — is the exclusive property of Fekra or its partners, and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

4. Products and Services

  • Our products are provided "as is" without warranty of fitness for a particular purpose beyond what is described.
  • We make every effort to display product colors and details accurately, but slight variations may occur due to screen settings or photography.
  • Product availability is subject to change without notice.
  • We reserve the right to limit quantities, refuse orders, or discontinue products at our discretion.

5. Pricing and Payment

  • All prices are listed in Kuwaiti Dinars (KWD) unless otherwise specified.
  • Prices are subject to change without notice.
  • Full payment must be completed at the time of order placement.
  • We accept payment methods displayed at checkout, including KNET, credit/debit cards, and cash on delivery (where available).
  • We reserve the right to correct any pricing errors and notify you before processing the order.

6. Order Acceptance

Your order is an offer to purchase. We reserve the right to:

  • Accept or decline any order for any reason.
  • Cancel orders due to inventory limitations, pricing errors, or suspected fraud.
  • Verify customer identity or payment information before processing.

7. Privacy

We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using the Services, you consent to our collection and use of your information as described.

8. User Conduct

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any laws.
  • Attempt to gain unauthorized access to our systems or other users' accounts.
  • Use automated tools (bots, scrapers) to access the website without permission.
  • Interfere with the proper functioning of the website.
  • Post or transmit any harmful, offensive, or fraudulent content.

9. Account Suspension

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms.
  • Engage in fraudulent or suspicious activity.
  • Provide false information.
  • Misuse our Services or harm other customers.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Fekra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
  • Our total liability for any claim shall not exceed the amount you paid for the specific product or service that gave rise to the claim.
  • We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure).

11. Indemnification

You agree to indemnify and hold Fekra, its affiliates, employees, and partners harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of the Services.

12. Dispute Resolution

In case of any dispute:

  1. We encourage you to contact us first to seek an amicable resolution.
  2. If unresolved, disputes shall be subject to negotiation in good faith.
  3. Any unresolved legal disputes shall be subject to the exclusive jurisdiction of the courts of Kuwait.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Kuwait, without regard to its conflict of law provisions.

14. Changes to These Terms

We may update these Terms from time to time. Any updates will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes constitutes acceptance of the new Terms.

15. Contact Us

For any questions about these Terms, please contact us:

  • Phone/WhatsApp: +965 9090 6787
  • Email: fekraoffic@gmail.com
  • Address: Al-Rehab Complex, Tunisia St., M Floor, Office 78A8, Hawalli, 20007, Kuwait
  • Customer Support: Available 7 days a week via WhatsApp and email